Frequently Asked Questions
Everything you need to know about your Surfside experience.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment in real-time.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our Returns Portal to start your process and generate a prepaid shipping label.
Do you offer international shipping?
Yes, Surfside Supply ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed, coastal fit, or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.
How should I care for my Surfside apparel?
To maintain the quality and softness of our fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat or hanging to dry.